Privacy Policy

1. Introduction

LuxLongevity ("Company," "we," or "us") respects your privacy and is committed to protecting it through this Privacy Policy.

This policy governs your access to and use of www.luxlongevity.co.uk, including any content, functionality, and services offered on or through our website (the "Website"), whether as a guest or registered user.

2. Information We Collect

When you visit the Website, we may collect personal information that you voluntarily provide through forms, orders, surveys, feedback, or general communication. This includes names, email addresses, delivery details, and payment information when you place an order.

3. Cookies & Tracking Technologies

We use cookies and server logs to better understand user behavior, improve functionality, and personalise your experience. This includes details like IP addresses, time spent on pages, and browser data.

4. Email Communications

If you contact us via email, we may retain your message and our responses for reference and customer service purposes.

5. How We Use Your Information

We use the data you provide to:

Process and fulfil orders
Improve website functionality and customer experience
Provide updates, offers, and product-related information
Manage business operations and customer service

6. Sharing Your Information

We do not sell, lease, or share your data with third parties unless required by law or necessary to fulfil services (such as couriers).

7. Your GDPR Rights

If you are located in the UK or EU, you have the right to:

Request access to your personal data
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent where processing is based on consent

To exercise these rights, contact us using the information below.

8. Data Security

We implement standard security measures to safeguard your personal data from loss, unauthorised access, or disclosure.

9. Contact Information

If you have any questions about this Privacy Policy or your data, please contact:

Lux Research LTD
71–75 Shelton Street
London
WC2H 9JQ
United Kingdom
Email: sales@luxlongevity.com
Support Hours: Monday to Friday, 9am–5pm

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with an updated revision date. Please check back regularly to stay informed.

Last updated: 03/08/2025